Customer care and feedback is central to our operating philosophy. We are only too aware that an oil pollution incident can be a complicated experience for all parties involved. Effective communication is central to providing an effective high quality service to our clients that enables all parties to successfully navigate the different stages of a pollution claim. To that end SpillAssist Limited has developed SpillAssist Response.
SpillAssist Response enables our clients to seek up to date feedback on their project via our website. All enquiries, including enquiries from prospective clients are directed to suitably qualified personnel to provide answers to queries raised. We guarantee that a response will be provided within 24 to 48 hours depending on the nature of the query raised.
Should your query relate to a discipline beyond the scope of our services our database has access to numerous project partners to enable your query to be directed to a relevant expert.
In terms of project management each client will be referred to a specific project manager who will be responsible for liaising directly with that client for the duration of that stage of the remediation programme. This ensures continuity and enables an effective and productive relationship to be developed.
Our clients will receive as a matter of course all relevant reports together with copies of detailed remediation strategies, monitoring reports and fully certified completion reports. Our reports are detailed, user friendly and legally compliant.